Turns out, a few of these weren’t even real Norton products. Some of the scam renewal emails mentioned Norton Total Protection, Norton Total All Round Security, Norton 360, Norton 360 Auto Edition, Norton PC Life, Norton Family All Device, and Norton LifeLock. Since at least 2021, an email scam has targeted victims with the claim that Norton had renewed their annual membership subscriptions. See this article… and this one… and this one.
This scam has been going around for months. We answered Joann’s plea for help in the comments section and here we expand upon it so that everyone will know about this increasingly popular scam and how to avoid becoming a victim. I’m ever afraid to continue to use my computer at all. I have NOT touched anything at all on the “thank you notice” for fear of making a horrendous error. I will not type in the man’s name because I wonder if that sent up a red flag causing my problem to not be accepted. I have Emsisoft & have had it for a number of yrs. I have received a “thank you for payment” for $399.00 from renewing a Norton anti-virus, which I’ve never had. I already had presented the problem but it was not accepted because it was determined to be a possible fraud. Joann received an official-looking email made to look like it came from Norton thanking her for her payment of $399.
If there is a way to dispute or report invoices then it should be much easier to access, and if there's not then it's a pretty glaring hole in terms of fraud prevention (which scammers are already swarming to take advantage of).The following question/comment was posted in the comments section of our website by Joann. Maybe I'm missing some mechanism to deal with this, but as far as I can tell there's no way to deal with / report this obvious scammer, and even though I didn't fall for it that doesn't mean that less internet-savvy folks out there won't. Despite this apparently being a pretty prevalent problem I can't see any way to report this invoice as fraudulent or to report this PayPal account? If I try to report the transaction via the Resolution Center I get an error that these types of transactions can't be dealt with there. There is also an article about the recent uptick in these specific scams here. This is obviously a scam, the sender of the invoice is some random guy's name and very much not Norton Security, to say nothing of the fact that I've never bought antivirus software in my life. I recently got an email and phone notification about an invoice from Norton Security.
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